Privacy Policy

Information We Collect

We collect information necessary to operate our café, accept orders, handle reservations, provide customer support, and improve our services. Types of information we collect include:

• Contact and account data: name, email address, phone number, delivery address, and account credentials when you register or place orders.
• Transaction data: order details, payment method information (processed by third-party payment providers), receipts, and delivery notes.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and interactions with our site or communications.
• Communications: correspondence and messages you send to us, including feedback and customer service interactions.
• Marketing preferences: newsletter subscriptions and preferences if you opt in.

How We Use Information

We use personal information to:

• Provide, maintain, and improve our services, online ordering, reservations, and event management.
• Process orders and payments, deliver purchases, and manage refunds or cancellations.
• Communicate important information, confirmations, and updates related to your orders or reservations.
• Respond to requests, questions, and support inquiries.
• Send marketing and promotional messages where you have provided consent; you may opt out at any time.
• Analyze usage and trends to enhance user experience and improve our menu, offerings, and operations.

Cookies and Tracking

We and our third-party partners use cookies and similar technologies to recognize your device, remember preferences, enable functionality, and collect analytics. You can manage cookie preferences through your browser settings or relevant consent controls. Disabling some cookies may affect site functionality, including order and reservation features.

Sharing and Disclosure

We do not sell personal data. We may share information in limited circumstances:

• Service providers: third-party processors who assist with payments, delivery, analytics, email, and IT hosting. These providers are contractually bound to protect your information.
• Legal and safety reasons: when required by law, to respond to legal requests, or to protect our rights, property, safety, or that of others.
• Business transfers: in connection with mergers, acquisitions, or asset sales, subject to confidentiality and data protection commitments.

Data Retention

We retain personal information as needed for business purposes, to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. When information is no longer required, we delete or anonymize it in a secure manner.

Your Rights and Choices

Depending on your jurisdiction, you may have rights including access, correction, portability, restriction of processing, and deletion of personal data. Residents of the European Economic Area and the United Kingdom have rights under applicable data protection laws (including the GDPR) and may request to exercise these rights. To make a request, contact us at info@novuzy.cyou or write to our address at 154 Ziyad bin Ayyad Street, Doha, Qatar. We may verify your identity before fulfilling requests and will respond in accordance with applicable law.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect data, no security measures are perfect or impenetrable. If a security incident affecting your personal information occurs, we will follow applicable notification requirements and inform you as required by law.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect or maintain personal information from children without parental consent. If you believe we have collected information from a child in violation of law, contact us at info@novuzy.cyou and we will take steps to remove the information where appropriate.

International Transfers

Information we collect may be processed and stored in countries other than your country of residence. We take measures to protect personal information when transferring it internationally, consistent with applicable law.

Third-Party Links and Services

Our site may contain links or integrations with third parties (delivery services, payment processors, social media, analytics providers). These third parties have their own privacy practices and are responsible for their handling of your information. We recommend reviewing their policies before providing information.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page. Continued use of our site after changes indicates your acceptance of the revised policy.

Contact Us

For privacy inquiries, data requests, or other questions about this policy, contact: